Who we are
TB Plumbing & Gas Ltd ("we", "us", "our") provides plumbing, heating and gas services across Essex, London, Kent and Suffolk. We are the data controller responsible for your personal data.
This policy applies to information we collect through our website, by phone, by email and in the course of providing our services.
What information we collect
We only collect information we need to respond to you and carry out our work. This typically includes:
- Your name, phone number, email address and postal or property address
- Details of the enquiry, job or service you've asked about
- Any information you choose to include in a message to us
- Basic technical data such as your IP address and browser type when you use our website
We do not knowingly collect any special category data, and we ask that you don't send us sensitive personal information through our forms.
How we use your information
We use your information to:
- Respond to your enquiry and provide quotes
- Arrange and carry out the work you've requested
- Contact you about your job, including scheduling and aftercare
- Send service reminders, such as when an annual boiler service or gas safety check is due
- Keep records for our legal, insurance and warranty obligations
Our lawful bases for processing are your consent (when you contact us), the performance of a contract (when we carry out work for you), and our legitimate interests in running and improving our business, as well as compliance with our legal obligations.
Sharing your information
We do not sell your personal data. We only share it where necessary to provide our services or comply with the law, for example with:
- Trusted suppliers and sub-contractors involved in your job
- Our email, hosting and IT service providers
- Regulatory bodies where we are legally required to do so
Any third parties we use are required to keep your information secure and to use it only for the purposes we specify.
How long we keep it
We keep your personal data only for as long as necessary — to complete your job, meet our warranty and insurance commitments, and comply with legal and tax requirements. Records relating to gas safety and completed work are typically retained for several years in line with industry and legal guidance, after which they are securely deleted.
Keeping your data secure
We take appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we work to protect your data at all times.
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. You can also withdraw consent at any time. To exercise any of these rights, please contact us using the details below.
If you have a concern we can't resolve, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses a small number of cookies and similar technologies to function correctly. For more information, please see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this policy, please contact us:
- Phone: 07530 994829
- Email: info@tbplumbinggas.co.uk